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This page summarizes the projects mentioned and recommended in the original post on news.ycombinator.com
Ticketing Perl ticketing-system customer-support support-tools

InfluxDB - Power Real-Time Data Analytics at Scale
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  • Request Tracker

    Request Tracker, an enterprise-grade issue tracking system

    • > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.

    This list is missing the classic, and still excellent, Request Tracker.

    https://bestpractical.com/request-tracker

    https://github.com/bestpractical/rt

    (I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something the the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)

  • InfluxDB

    Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.

    InfluxDB logo
NOTE: The number of mentions on this list indicates mentions on common posts plus user suggested alternatives. Hence, a higher number means a more popular project.

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