Zammad
Request Tracker
Zammad | Request Tracker | |
---|---|---|
50 | 4 | |
4,183 | 880 | |
3.7% | 4.2% | |
9.9 | 9.6 | |
1 day ago | 3 days ago | |
Ruby | Perl | |
GNU Affero General Public License v3.0 | GNU General Public License v3.0 only |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Zammad
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An open-source ticketing system
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/
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MSP opensource ticketing tool -ITSM
https://zammad.org/ it cery customizable and has a fsitly good documentation
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Ticketing system for internal IT team
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users.
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Jira Service Desk Alternative (Open Source ticketing tool)
The Redmine fork OpenProject (/r/openproject) is pretty okay for ticketing and Zammad is pretty neat too.
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Free Service Desk Software
why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly.
- Zugriff für ca. 20 Externe auf ein Postfach
- Minimalist Ticketing System
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Implement a real ticket system, a basic one or none for a tiny company with one admin?
A simple self-hosted one: https://zammad.org/
- Self hosted/Docker for Inventory and Monitoring (spiceworks alternative)
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Alternative to Peppermint ticketing? (Simple and free)
It's also on GitHub.
Request Tracker
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I don't want to fill out your contact form
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.
This list is missing the classic, and still excellent, Request Tracker.
https://bestpractical.com/request-tracker
https://github.com/bestpractical/rt
(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something the the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)
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Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
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Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
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Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.
What are some alternatives?
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
MantisBT - Mantis Bug Tracker (MantisBT)
Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Bumpy Booby - Simple, responsive and highly customizable PHP bug tracking system.
Cachet - 🚦 The open-source status page system.
Cerb - Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/